Terms of Service

Coltrane CRM ("Coltrane," "we," "us," or "our") is a cloud-based customer relationship management platform designed for small and medium-sized businesses. The service provides tools for contact management, deal pipeline tracking, activity logging, and team collaboration — accessible via any modern web browser.

By accessing or using Coltrane CRM, you ("Customer," "User," or "you") agree to be bound by these Terms of Service ("Terms"). These Terms apply to all visitors, users, and anyone who accesses or uses the Service.

To use Coltrane CRM, you must register for an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized use at coltrane-sales@polsia.app
• Ensuring all users with access to your account comply with these Terms
• Keeping your contact information current and accurate

You must be at least 18 years old and legally able to enter into contracts to use the Service. Accounts registered on behalf of a company or organization must be authorized by that entity.

We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.

Coltrane CRM is offered on a flat-rate subscription basis. Key billing terms:

• Price: $49/month (Beta pricing — regular price $99/mo), billed monthly. No per-seat fees. All features included.
• Money-Back Guarantee: If you are not satisfied with Coltrane within 30 days of your initial payment, contact us at coltrane-sales@polsia.app for a full refund, no questions asked. This guarantee applies to your first payment only.
• Billing Cycle: Subscriptions renew automatically on the same day each month. You will be charged on your renewal date unless you cancel beforehand.
• Cancel Anytime: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No partial refunds for unused time.
• Payment Methods: We accept major credit and debit cards via Stripe. All payments are processed securely by Stripe.
• Failed Payments: If a payment fails, we will retry the charge. Access may be suspended after repeated failed attempts.
• Taxes: Prices listed do not include applicable taxes. You are responsible for any taxes, levies, or duties imposed on your subscription.

We reserve the right to change pricing with 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

You agree to use Coltrane CRM only for lawful business purposes. The following activities are strictly prohibited:

• Using the Service to store, transmit, or distribute illegal, harmful, or fraudulent content
• Sending unsolicited commercial messages or spam through the platform
• Attempting to gain unauthorized access to our systems or other users' accounts
• Reverse engineering, decompiling, or otherwise attempting to extract source code
• Reselling or sublicensing access to the Service without prior written consent
• Using automated scripts, bots, or tools to scrape data from the platform
• Uploading malware, viruses, or malicious code of any kind
• Violating any applicable local, state, national, or international law or regulation
• Impersonating any person, entity, or Coltrane CRM
• Interfering with or disrupting the integrity or performance of the Service

Violation of this policy may result in immediate account termination without refund. We may report violations to appropriate law enforcement authorities.

You own your data. All contact records, deal information, activity logs, notes, and any other data you input into Coltrane CRM ("Customer Data") remains your property at all times.

By using the Service, you grant us a limited, non-exclusive license to store, process, and display your Customer Data solely for the purpose of providing the Service to you. We will never sell, rent, or share your Customer Data with third parties for commercial purposes.

• Data Access: You may export your data at any time while your account is active
• Data Deletion: Upon account cancellation, we will retain your data for 30 days, after which it will be permanently deleted from our systems
• Data Security: We use industry-standard security measures including encryption at rest and in transit to protect your data
• Data Portability: We support data exports in standard formats upon request

We retain limited rights to use anonymized, aggregated data for product improvement and analytics. This data cannot be used to identify you or your customers.

To the maximum extent permitted by applicable law:

No warranty. The Service is provided "as is" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limited liability. In no event shall Coltrane CRM, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, even if we have been advised of the possibility of such damages.

Liability cap. Our total liability to you for any claims arising out of or related to these Terms or the Service shall not exceed the total amount you paid to us in the 12 months preceding the claim.

By You: You may cancel your subscription at any time from your account settings page. Cancellation takes effect at the end of your current billing period. You will retain access to the Service through the end of your paid period.

By Us: We reserve the right to suspend or terminate your account at any time for:

• Violation of these Terms of Service
• Non-payment of fees after reasonable notice
• Conduct that is harmful to other users, us, or third parties
• Actions that may expose us to legal liability
• Extended inactivity (accounts inactive for 12+ months with no active subscription)

Effect of Termination: Upon termination, your right to access and use the Service will immediately cease. We will retain your data for 30 days following termination, after which it will be permanently deleted. Sections 5 (Data Ownership), 6 (Limitation of Liability), 8 (Governing Law), and any accrued payment obligations survive termination.

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Send an email notification to the address on file for your account
• Display a notice in the application for 30 days following the change

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription before the changes take effect.

We encourage you to review these Terms periodically to stay informed of any updates.

These Terms shall be governed by and construed in accordance with the laws of the United States and the state of Delaware, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules, or in a court of competent jurisdiction in Delaware if arbitration is not applicable.

Waiver of class actions. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

If you have any questions about these Terms of Service, please contact us: